Cita APA (7a ed.)

Randall, R. M. (2006). Creating value with customers. Emerald Group Pub..

Cita Chicago Style (17a ed.)

Randall, Robert M. Creating Value with Customers. Bradford, England: Emerald Group Pub., 2006.

Cita MLA (8a ed.)

Randall, Robert M. Creating Value with Customers. Emerald Group Pub., 2006.