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Service quality : crossing boundaries /
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bradford, England :
Emerald Group Pub.,
©2003.
|
| Colección: | Managing service quality ;
v. 13, no. 2. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a Service quality : |b crossing boundaries / |c guest editor, Steve Tax. |
| 260 | |a Bradford, England : |b Emerald Group Pub., |c ©2003. | ||
| 300 | |a 1 online resource (151 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Managing service quality, |x 0960-4529 ; |v v. 13, no. 2 | |
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references. | ||
| 520 | 8 | |a Annotation |b The papers presented in this e-book are from the 8th Quality Services Conference (QUIS 8) held at the University of Victoria. They reflect the world wide research in service management, with contributions from the UK, Mexico, Sweden, Germany and Finland. They are cross-disciplinary covering a broad array of management fields including marketing, human resources, operations and strategy. | |
| 505 | 0 | |a Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service. | |
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Quality control. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 2 | |a Quality Control | |
| 650 | 6 | |a Qualité |x Contrôle. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 7 | |a quality control. |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Quality control |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 700 | 1 | |a Tax, Steve. | |
| 776 | 0 | 8 | |i Print version: |a Tax, Steve. |t Service Quality : Crossing Boundaries. |d Bradford : Emerald Group Publishing Limited, ©2003 |z 9780861768110 |
| 830 | 0 | |a Managing service quality ; |v v. 13, no. 2. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=232310 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL232310 | ||
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| 938 | |a YBP Library Services |b YANK |n 2909466 | ||
| 938 | |a YBP Library Services |b YANK |n 2364969 | ||
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