Class acts : service and inequality in luxury hotels /

Show other versions (1)

Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury servic...

Full description

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Sherman, Rachel, 1970-
Format: Electronic eBook
Language:Inglés
Published: Berkeley : University of California Press, ©2007.
Subjects:
Hospitality industry > Customer services > United States.
Hotel management > United States.
Luxuries > Social aspects > United States.
Social classes > United States.
Accueil (Tourisme) > Service à la clientèle > États-Unis.
Hôtels > Gestion > États-Unis.
Produits de luxe > Aspect social > États-Unis.
Classes sociales > États-Unis.
BUSINESS & ECONOMICS > Small Business.
POLITICAL SCIENCE > Labor & Industrial Relations.
Hospitality industry > Customer services
Hotel management
Luxuries > Social aspects
Social classes
Luxushotel
Dienstleistung
Klassenbewusstsein
Soziale Ungleichheit
Kultursoziologie
United States
USA
Online Access:Texto completo
Description
Summary:Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
Physical Description:1 online resource (xii, 366 pages)
Bibliography:Includes bibliographical references (pages 325-339) and index.
ISBN:9780520939608
0520939603
9780520247826
0520247825
1433700026
9781433700026

Similar Items