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Delivering knock your socks off service /
Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush.
| Clasificación: | Libro Electrónico |
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| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2007.
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| Edición: | 4th ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Written in the same accessible and humorous style that made this book a classic, this title features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush. |
|---|---|
| Notas: | Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service. |
| Descripción Física: | 1 online resource (viii, 199 pages) : illustrations |
| Bibliografía: | Includes bibliographical references (page 194) and index. |
| ISBN: | 9780814430019 0814430015 9780814473658 0814473652 1281128589 9781281128584 9786611128586 6611128581 |