Managing quality customer service : a practical guide for establishing a service operation /

Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.

Bibliographic Details
Call Number:Libro Electrónico
Main Author: Martin, William B.
Format: Electronic eBook
Language:Inglés
Published: Los Altos, Calif. : Crisp, ©1989.
Series:Fifty-Minute series.
Subjects:
Customer services > Management.
Customer relations.
Consumer satisfaction.
Consumer Behavior
Service à la clientèle > Gestion.
Consommateurs > Satisfaction.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer relations
Customer services > Management
Customer Service
Customer Relations
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