Managing quality customer service : a practical guide for establishing a service operation /

Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Martin, William B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Los Altos, Calif. : Crisp, ©1989.
Colección:Fifty-Minute series.
Temas:
Customer services > Management.
Customer relations.
Consumer satisfaction.
Consumer Behavior
Service à la clientèle > Gestion.
Consommateurs > Satisfaction.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer relations
Customer services > Management
Customer Service
Customer Relations
Acceso en línea:Texto completo
Descripción
Sumario:Annotation This practical, self-study book has been developed to help you establish and manage a quality service operation. Learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.
Descripción Física:1 online resource (viii, 94 pages) : illustrations
Bibliografía:Includes bibliographical references.
ISBN:1417524693
9781417524693
9780931961830
0931961831

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