Cita APA (7a ed.)

Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.

Cita Chicago Style (17a ed.)

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif.: Crisp, 1989.

Cita MLA (8a ed.)

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.