Building a total quality culture /

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Bibliographic Details
Call Number:Libro Electrónico
Main Author: Batten, Joe D.
Format: Electronic eBook
Language:Inglés
Published: Menlo Park, Calif. : Crisp, ©1992.
Series:Fifty-Minute series.
Subjects:
Total quality management.
Corporate culture.
Qualité totale.
Culture organisationnelle.
BUSINESS & ECONOMICS > Quality Control.
TECHNOLOGY & ENGINEERING > Quality Control.
Corporate culture
Total quality management
Online Access:Texto completo
Table of Contents:
  • TITLE
  • COPYRIGHT
  • Preface
  • Acknowledgments
  • Foreword
  • About This Book
  • FUNDAMENTAL PRINCIPLES FOR BUILDING A TOTAL QUALITY CULTURE
  • Contents
  • Chapter 1 The Path to the Future
  • THE VALUE-LED VISIONEER
  • A TOTAL QUALITY CULTURE: Revaluing American Organizations
  • FOCUS ON VALUES
  • NEW PARADIGMS
  • ATTITUDE IS EVERYTHING
  • LAUNCHING THE TQC
  • THE NEW QUALITY CULTURE
  • LEADERSHIP NUTS AND BOLTS
  • MENTAL TOUGHNESS
  • Chapter 2 The New Leaders
  • ATTITUDE
  • Inner Space
  • ACTION
  • THE ART OF LEADERSHIP
  • I Challenge You
  • ""A TOUGH-MINDED LEADERSHIP""""Leaderâ€?s Tool Kit""; ""LEADING BY EXPECTATION""; ""Potent Laser""; ""Strong-Minded""; ""Chapter 3 Making Quality Possibilities Come True""; ""Positive, purposeful, and passionate.""; ""Organization, openness, and opportunity.""; ""Spirit and self-fulfillment.""; ""Self-actualization.""; ""Instrumentation of intrinsic strengths.""; ""Believing, behaving, and becoming.""; ""Investigate and install.""; ""Love, light, and laughter.""; ""Itinerary.""; ""Tactics and tempo.""; ""Insincerity.""; ""Excellence.""; ""Salubriousness.""
  • ""PROFESSIONAL PLANNING FOR TQC WINNERS""""HOW TO MOTIVATE""; ""BURNOUT IS CAUSED BY CONFUSION""; ""Being Must Precede Doing""; ""LIST YOUR LIFE VICTORIES""; ""Chapter 4 Peak Performance at All Levels""; ""BUILDING TEAM VITALITY""; ""THE STUFF OF EXCELLENCE""; ""Expect More from Your Teamâ€? And Youâ€?ll Get It""; ""Chapter 5 Winners Can Be Grown""; ""THE ANATOMY OF WINNING""; ""Ask for What You Want""; ""FOUR WINNING TRAITS""; ""Sharing""; ""Caring""; ""Dare to Be Aware""; ""Chapter 6 Tomorrowâ€?s Culture""; ""THE CHOICE IS OURS""; ""OUR MOST PRICELESS GIFT""; ""THE JAPANESE EDGE""
  • THE ESSENCE OF THE TQC PARADIGM: SUMMING UPAppendix A
  • QUALITY AFFIRMATIONS FOR THE TQC LEADER
  • Appendix B
  • A TOTAL QUALITY CULTURE MISSION STATEMENT
  • Bibliography
  • Glossary

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