Cita APA (7a ed.)

Batten, J. D. (1992). Building a total quality culture. Crisp.

Cita Chicago Style (17a ed.)

Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif.: Crisp, 1992.

Cita MLA (8a ed.)

Batten, Joe D. Building a Total Quality Culture. Crisp, 1992.