Public Services Delivery.

The globalization of information--satellite TV, internet, phone and fax--serve to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly r...

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Bibliographic Details
Call Number:Libro Electrónico
Corporate Author: World Bank
Other Authors: Shah, Anwar
Format: Electronic eBook
Language:Inglés
Published: Washington, D.C. : World Bank, ©2005.
Series:Public sector governance and accountability series.
World Bank e-Library.
Subjects:
Government productivity > Evaluation.
Public administration > Evaluation.
Municipal services > Evaluation.
Medical care > Evaluation.
Education > Evaluation.
Public welfare > Evaluation.
Infrastructure (Economics) > Evaluation.
Medical audit.
Administration publique > Productivité > Évaluation.
Administration publique > Évaluation.
Services municipaux > Évaluation.
Soins médicaux > Évaluation.
Éducation > Évaluation.
Aide sociale > Évaluation.
Infrastructure (Économie politique) > Évaluation.
Administration publique (Science) > Évaluation.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Human Services.
Medical audit
Education > Evaluation
Government productivity > Evaluation
Infrastructure (Economics) > Evaluation
Medical care > Evaluation
Municipal services > Evaluation
Public administration > Evaluation
Public welfare > Evaluation
Öffentliche Dienstleistung
Leistungsbewertung
Evaluation
Verwaltung
Öffentlicher Sektor
Administration publique.
Aide sociale.
Éducation.
Évaluation de la performance.
Gouvernement local.
Service municipal.
Services publics.
Soins médicaux.
Étude comparée (Descripteur de forme)
Online Access:Texto completo
Table of Contents:
  • Issues associated with the implementation of governmentwide performance monitoring / Alasdair Roberts
  • A simple measure of good governance / Jeff Huther and Anwar Shah
  • Assessing local government performance in developing countries / Matthew Andrews and Anwar Shah
  • Results matter : suggestions for a developing country's early outcome measurement effort / Harry P. Hatry
  • Delivering local/municipal services / Harry Kitchen
  • Assessing the performance of health services in reaching the poor / Agnes Soucat [and others]
  • Measuring public sector performance in infrastructure / Hadi Salehi Esfahani.

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