The professional services firm bible /

Spanning everything from legal firms and architects to fundraisers and dentists, the professional services industry continues to experience spectacular growth yet remains largely undocumented in business literature. Until now. The Professional Services Firm Bible is a sophisticated and comprehensive...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Baschab, John, 1968-, Piot, Jon, 1966-
Format: Electronic eBook
Language:Inglés
Published: Hoboken, N.J. : John Wiley & Sons, ©2005.
Subjects:
Service industries > Management.
Professions > Marketing.
Services (Industrie) > Gestion.
Professions libérales > Marketing.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
Professions > Marketing
Service industries > Management
Empresas de prestação de serviços.
Online Access:Texto completo
Table of Contents:
  • Managing the professional services firm
  • Professional services firm benchmarking
  • Partnership and governance structures
  • Sales management
  • Marketing and business development with new and existing clients
  • Service line and intellectual property creation
  • Proposal and reference management
  • Strategic partnering
  • Organization structure
  • Career tracks, compensation, and professional development for professionals
  • Professional staff recruiting and retention
  • Service delivery
  • Resource management
  • Risk management and quality assurance
  • Finance, accounting, and human resources
  • Purchasing, procurement, vendor, and asset management
  • Information technology
  • Real estate and facilities
  • Legal counsel
  • Office Management.

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