Sharing expertise : beyond knowledge management /

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An overview of expertise sharing, an approach to knowledge management that emphasizes the human components of knowledge work in addition to information storage and retrieval. The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge thei...

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Bibliographic Details
Call Number:Libro Electrónico
Other Authors: Ackerman, Mark S., Pipek, Volkmar, Wulf, Volker
Format: Electronic eBook
Language:Inglés
Published: Cambridge, Mass. : MIT Press, ©2003.
Subjects:
Knowledge management.
Organizational learning > Management.
Information technology > Management.
Human-computer interaction.
Knowledge Management
Gestion des connaissances.
Apprentissage organisationnel > Gestion.
Technologie de l'information > Gestion.
BUSINESS & ECONOMICS > Information Management.
BUSINESS & ECONOMICS > Knowledge Capital.
Human-computer interaction
Information technology > Management
Knowledge management
Organizational learning > Management
BUSINESS/Management
Online Access:Texto completo
Table of Contents:
  • I. Overview and background
  • Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise / Pamela J. Hinds and Jeffrey Pfeffer
  • Critical evaluation of knowledge management practices / Marleen Huysman, Kirk de Wit
  • Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning / Bill Penuel, Andrew Cohen
  • II. Studies of expertise sharing in organizations
  • Emergent expertise sharing in a new community / Geraldine Fitzpatrick
  • Sharing expertise: challenges for technical support / Volkmar Pipek, Joachim Hinrichs, Volker Wulf
  • Locating expertise: design issues for an expertise locator system / Kate Ehrlich
  • Who's there? The knowledge-mapping approximation project / Mark S. Ackerman [and others]
  • Enabling communities of practice at EADS Airbus / Roland Haas, Wilfried Aulbur, Sunil Thakar
  • III. Exploring technology for sharing expertise
  • Using a room metaphor to ease transitions in groupware / Saul Greenberg and Mark Roseman
  • NewsMate: Providing timely knowledge to mobile and distributed news journalists / Henrik Fagrell
  • Supporting informal communities of practice within organization / R.T. Jim Eales
  • Knowledge communities: online environments for supporting knowledge management and its social context / Thomas Erickson, Wendy A. Kellogg
  • Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach / Dawit Yimam-Seid, Alfred Kobsa
  • Automated discovery and mapping of expertise / Mark Maybury, Ray D'Amore, David House
  • OWL: a system for the automated sharing of expertise / Frank Linton.

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