Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA /
Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize high...
Call Number: | Libro Electrónico |
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Main Author: | |
Corporate Author: | |
Format: | Electronic eBook |
Language: | Inglés |
Published: |
Heidelberg :
Physica-Verlag HD : Imprint: Physica,
2007.
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Edition: | 1st ed. 2007. |
Series: | Contributions to Management Science,
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Subjects: | |
Online Access: | Texto Completo |
Table of Contents:
- Basic concepts
- Theoretical framework
- Research model
- Methodology and sample characteristics
- Operationalization and measurement
- Structural models
- Conclusion.