Conflict Management

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The centr...

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Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Proksch, Stephan (Auteur)
Collectivité auteur: SpringerLink (Online service)
Format: Électronique eBook
Langue:Inglés
Publié: Cham : Springer International Publishing : Imprint: Springer, 2016.
Édition:1st ed. 2016.
Collection:Management for Professionals,
Sujets:
Personnel management.
Psychology, Industrial.
Economic sociology.
Human Resource Management.
Work and Organizational Psychology.
Economic Sociology.
Accès en ligne:Texto Completo
Table des matières:
  • Recognising and Resolving Conflicts
  • Traditional Methods of Conflict Management
  • Complementary Methods of Conflict Management
  • Mediation
  • Mediation Techniques
  • Questioning Techniques
  • Conflict Prevention
  • Setting up an Internal Company Conflict Management System
  • Establishment of Mediation Facilities within an Enterprise: Two Case Studies
  • Check Lists, Mediation Agreement, Codes of Conduct.

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