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  1. 1
    The Feeling Economy /
    by Rust, Roland , Huang, Ming-Hui
    Published 2021
    Texto completo (Requiere registro previo con correo institucional)
    Electronic Audio
  2. 2
    Which features increase customer retention? : most companies aspire to design goods and services that encourage repeat business. Yet businesses often invest in expensive features without adequately understanding how the features that attract new customers may differ from those that retain existing ones /
    Texto completo (Requiere registro previo con correo institucional)
    Electronic eBook
  3. 3
    E-Service : new directions in theory and practice /
    Published 2015
    Other Authors: “…Rust, Roland T.…”
    Texto completo
    Electronic eBook
  4. 4
    E-Service : new directions in theory and practice /
    Published 2015
    Other Authors: “…Rust, Roland T.…”
    Texto completo
    Electronic eBook
  5. 5
    Should your business be less productive? /
    Texto completo (Requiere registro previo con correo institucional)
    Electronic eBook
  6. 6
    E-Service : new directions in theory and practice /
    Published 2002
    Other Authors:
    Texto completo
    Book
  7. 7
    Service Quality : New Directions in Theory and Practice.
    by Rust, Roland T.
    Published 1993
    Texto completo
    Electronic eBook