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Noriaki Kano (狩野紀昭 ''Kanō Noriaki,'' pronounced ) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.
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Noriaki Kano
Noriaki Kano (狩野紀昭 ''Kanō Noriaki,'' pronounced ) is a Japanese educator, lecturer, writer, and consultant in the field of quality management. He is the developer of a customer satisfaction model (now known as the Kano model) whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. He is a professor emeritus of the Tokyo University of Science. He was Visiting Professor at the University of Rome III during the academic year 2010-2011.
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1by Lillrank, Paul M.Other Authors: “…Kano, Noriaki…”
Published 1989
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