Customer development of effective performance indicators in local and state level public administration /

This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually us...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Schulz, Rebekah (Autor), Sense, Andrew (Autor), Pepper, Matthew (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Bingley, United Kingdom] : Emerald Publishing Limited, 2021.
Temas:
Public administration > Evaluation.
Total quality management.
Organizational effectiveness.
Total Quality Management
Administration publique (Science) > Évaluation.
Qualité totale.
Efficacité organisationnelle.
Public administration.
Business & Economics, Customer Relations.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Chapter 1. Introduction
  • Chapter 2. What is a quality perspective towards developing performance indicators?
  • Chapter 3. The key elements of the PIHOQ framework
  • Chapter 4. A guide to the development of the PIHOQ
  • Chapter 5: Benefits, challenges and the road ahead.

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