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Customer development of effective performance indicators in local and state level public administration /
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually us...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Bingley, United Kingdom] :
Emerald Publishing Limited,
2021.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 003 | OCoLC | ||
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| 100 | 1 | |a Schulz, Rebekah, |e author. | |
| 245 | 1 | 0 | |a Customer development of effective performance indicators in local and state level public administration / |c Rebeka Schulz, Andrew Sense, and Mathew Pepper. |
| 264 | 1 | |a [Bingley, United Kingdom] : |b Emerald Publishing Limited, |c 2021. | |
| 300 | |a 1 online resource (xviii, 126 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful. | ||
| 505 | 0 | |a Chapter 1. Introduction -- Chapter 2. What is a quality perspective towards developing performance indicators? -- Chapter 3. The key elements of the PIHOQ framework -- Chapter 4. A guide to the development of the PIHOQ -- Chapter 5: Benefits, challenges and the road ahead. | |
| 588 | 0 | |a Online description (viewed on May 25, 2021). | |
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 650 | 0 | |a Public administration |x Evaluation. | |
| 650 | 0 | |a Total quality management. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 2 | |a Total Quality Management | |
| 650 | 6 | |a Administration publique (Science) |x Évaluation. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Efficacité organisationnelle. | |
| 650 | 7 | |a Public administration. |2 bicssc | |
| 650 | 7 | |a Business & Economics, Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Organizational effectiveness. |2 fast |0 (OCoLC)fst01047852 | |
| 650 | 7 | |a Public administration. |2 fast |0 (OCoLC)fst01081976 | |
| 650 | 7 | |a Total quality management. |2 fast |0 (OCoLC)fst01153015 | |
| 700 | 1 | |a Sense, Andrew, |e author. | |
| 700 | 1 | |a Pepper, Matthew, |e author. | |
| 776 | 0 | 8 | |i Print version: |a Schulz, Rebekah. |t Customer Development of Effective Performance Indicators in Local and State Level Public Administration. |d Bingley : Emerald Publishing Limited, ©2021 |z 9781839821493 |
| 856 | 4 | 0 | |u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/9781839821486 |z Texto completo |
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