Customer development of effective performance indicators in local and state level public administration /

This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually us...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Schulz, Rebekah (Autor), Sense, Andrew (Autor), Pepper, Matthew (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Bingley, United Kingdom] : Emerald Publishing Limited, 2021.
Temas:
Public administration > Evaluation.
Total quality management.
Organizational effectiveness.
Total Quality Management
Administration publique (Science) > Évaluation.
Qualité totale.
Efficacité organisationnelle.
Public administration.
Business & Economics, Customer Relations.
Acceso en línea:Texto completo
Descripción
Sumario:This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful.
Descripción Física:1 online resource (xviii, 126 pages)
ISBN:1839821507
9781839821486
1839821485
9781839821509

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