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Emotions and service in the digital age
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
United Kingdom :
Emerald Publishing,
2020.
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| Colección: | Research on emotion in organizations ;
16. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co
- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.