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|a 1358768535
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|a 1839092599
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|z (OCoLC)1358768535
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|a 9781839092619
|b Emerald Publishing
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| 050 |
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|a T14.5
|b .E46 2020
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| 072 |
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|a PSY013000
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|2 23
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|a UAMI
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| 245 |
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|a Emotions and service in the digital age
|c edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy.
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| 264 |
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1 |
|a United Kingdom :
|b Emerald Publishing,
|c 2020.
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|2 rdacontent
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| 337 |
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|a computer
|2 rdamedia
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|a online resource
|2 rdacarrier
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| 490 |
1 |
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|a Research on emotion in organizations ;
|v 16
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0 |
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|a Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co -- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.
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| 504 |
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|a Includes bibliographical references.
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| 590 |
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|a Emerald Insight
|b Emerald All Book Titles
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| 650 |
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|a Psychology, Industrial.
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| 650 |
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|a Emotions.
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| 650 |
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|a Work
|x Psychological aspects.
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| 650 |
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|a Employees
|x Psychology.
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| 650 |
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|a Information technology
|x Psychological aspects.
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| 650 |
|
6 |
|a Psychologie du travail.
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| 650 |
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|a Travail
|x Aspect psychologique.
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| 650 |
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6 |
|a Personnel
|x Psychologie.
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| 650 |
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|a Technologie de l'information
|x Aspect psychologique.
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| 650 |
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|a Psychology: emotions.
|2 bicssc
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| 650 |
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7 |
|a Psychology, Emotions.
|2 bisacsh
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| 650 |
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7 |
|a Emotions.
|2 fast
|0 (OCoLC)fst00908819
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| 650 |
|
7 |
|a Employees
|x Psychology.
|2 fast
|0 (OCoLC)fst00909170
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| 650 |
|
7 |
|a Information technology
|x Psychological aspects.
|2 fast
|0 (OCoLC)fst00973120
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| 650 |
|
7 |
|a Psychology, Industrial.
|2 fast
|0 (OCoLC)fst01081592
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| 650 |
|
7 |
|a Work
|x Psychological aspects.
|2 fast
|0 (OCoLC)fst01180203
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| 655 |
0 |
4 |
|a Electronic Book
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| 700 |
1 |
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|a Hartel, Charmine E. J.,
|e editor.
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| 700 |
1 |
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|a Zerbe, Wilfred J.,
|e editor.
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| 700 |
1 |
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|a Ashkanasy, Neal M.,
|e editor.
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| 776 |
0 |
8 |
|i Print version:
|z 9781839092602
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| 830 |
|
0 |
|a Research on emotion in organizations ;
|v 16.
|
| 856 |
4 |
0 |
|u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/S1746-9791202016
|z Texto completo
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| 938 |
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|a Askews and Holts Library Services
|b ASKH
|n AH37414242
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| 938 |
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|a Askews and Holts Library Services
|b ASKH
|n AH37414240
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| 938 |
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|a EBSCOhost
|b EBSC
|n 2478505
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|b IZTAP
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