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Quality management : tools, methods and standards /
The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and pract...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley, UK :
Emerald Publishing,
2019.
|
| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 0 | |a Quality management : |b tools, methods and standards / |c edited by Marco Sartor, Guido Orzes. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Bingley, UK : |b Emerald Publishing, |c 2019. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Online resource; title from PDF title page (EBSCO, viewed May 1, 2019). | ||
| 520 | |a The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners. | ||
| 505 | 0 | |a Preface. Guido Nassimbeni Chapter 1. History of Quality; Giovanna Culot Chapter 2. Stakeholder Management; Giovanni Atti, Valentina Galantini, and Marco Sartor Chapter 3. Statistical Tools for Quality Management; Guido Orzes and Alessio Dal Bo' Chapter 4. The Balanced Scorecard; Marco Sartor Chapter 5. Quality Function Deployment (QFD); Elisa Marson and Marco Sartor Chapter 6. Benchmarking; Patrizia Garengo Chapter 7. Customer Satisfaction Analyses; Marco Sartor Chapter 8. Failure Mode and Effect Analysis (FMEA); Marco Sartor and Erik Cescon Chapter 9. Lean Management; Giovanni Atti Chapter 10. Six Sigma; Daniele Fersini Chapter 11. Process Mapping and Indicators; Federico Olivo and Guido Orzes Chapter 12. ISO 9000 QUALITY STANDARDS; Mauro Coletto and Tommaso De Monte Chapter 13. ISO 14001; Marco Sartor, Guido Orzes and Elisa Moras Chapter 14. ISO 45001; Chiara Campailla, Andrea Martini, Federico Minini, and Marco Sartor Chapter 15. ISO/IEC 27001; Federico Accerboni and Marco Sartor Chapter 16. SA 8000; Marco Sartor and Guido Orzes. | |
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 650 | 0 | |a Quality control. | |
| 650 | 6 | |a Qualité |x Contrôle. | |
| 650 | 7 | |a quality control. |2 aat | |
| 650 | 7 | |a Business & management. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Quality control |2 fast | |
| 700 | 1 | |a Sartor, Marco, |d 1974- |e editor. | |
| 700 | 1 | |a Orzes, Guido, |e editor. | |
| 856 | 4 | 0 | |u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/9781787698017 |z Texto completo |
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| 938 | |a EBSCOhost |b EBSC |n 1949715 | ||
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| 994 | |a 92 |b IZTAP | ||