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Quality Services and Experiences in Hospitality and Tourism /
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley :
Emerald Publishing Limited,
2018.
|
| Edición: | First edition. |
| Colección: | Bridging tourism theory and practice ;
vol. 9. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright Page; Contents; About the Authors; Introduction; Part I Destinations in Iran, Hong Kong, and the United States; Chapter 1 Targeting Purpose of Visit; Abstract; Introduction; A Strategic Marketing Approach Based on Purpose of Visit; Responsiveness to Purposes of Visit; Application to the Case of Iran; Leisure Purposes; Psychological Purposes; Social Purposes; Special Purposes; Conclusion; Chapter 2 Teaching Tourism Service Quality in Iran; Abstract; Introduction; Tourism Education and The Case of Mashhad; Tourism and Hospitality Education; Focus Group Findings
- ConclusionChapter 3 Risk Perception and Tourism Experiences among Pilgrims; Abstract; Introduction; Destination Perceived Risk; Study Method; Study Findings; Study Implications; Conclusion; Chapter 4 Culture and Service Quality; Abstract; Introduction; Impact of Cultural Difference; Study Methods; Study Findings; Study Implications; Conclusion; Acknowledgment; Chapter 5 Quality Experiences of China's Family Tourists in the United States; Abstract; Introduction; Multigenerational Experiences of China's Outbound; Experiences and Experience Economy; Study Methods; Five Experiential Dimensions
- A Framework of Multigenerational ExperiencesConclusion; Part II Tourists at the Core; Chapter 6 Tourist Experience Design; Abstract; Introduction; Tourist Experiences as Stories; The Case Study Destination; Comprehensive Storytelling Framework; Experience Opportunity Design Principles; Ethical and Sustainability Dimensions; Conclusion; Chapter 7 Social Network Sites and Virtual Tourism Experience; Abstract; Introduction; Electronic Tourism Experience; eTE through SNSs; Four Propositions about SNSs and eTE; Conclusion; Chapter 8 Horse Racing Event Experience and Social Media; Abstract
- IntroductionSocial Media Building Relationships with Customers; Study Methods; Interview Findings; Findings from the Questionnaire Survey; Conclusion; Chapter 9 Experiences of the Plural Tourist; Abstract; Introduction; The Dispositional Factors of the Plural Tourist; Family History of Individuals; Conclusion; Chapter 10 Emotional Outcomes of Dining-Away-From-Home Experiences; Abstract; Introduction; Emotions and Dining-Away-From-Home Experiences; Cognitive Appraisal as Antecedents of Emotions; Arousal and Other Antecedents of Emotions
- Conceptualization of Emotional Outcomes of DAFH ExperiencesConclusion; Part III Hotels, Conferences, and Big Data; Chapter 11 Perceived Conference Quality; Abstract; Introduction; Conference Quality as Perceived by Attendees in Malaysia; Conference Quality, Value, and Intention; Conceptual Framework and Hypotheses; Case Method and Findings; Conclusion; Chapter 12 Service Experiences at Luxury Hotels; Abstract; Introduction; Business Tourists and Luxury Hotel Business; Service Experiences; Outcomes of Service Experiences; The Conceptual Framework; Conclusion; Chapter 13 Luxury Hotels; Abstract