Quality Services and Experiences in Hospitality and Tourism /

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Cai, Liping A. (Editor ), Alani, Pooya (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley : Emerald Publishing Limited, 2018.
Edición:First edition.
Colección:Bridging tourism theory and practice ; vol. 9.
Temas:
Customer services > Quality control.
Hospitality > Customer services.
Tourism > Customer services.
Hospitalité > Service à la clientèle.
Service à la clientèle > Qualité > Contrôle.
Tourism industry.
Hospitality industry.
Service industries.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer services > Quality control
Tourism > Customer services
Acceso en línea:Texto completo
Descripción
Sumario:This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Descripción Física:1 online resource (xvii, 314 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9781787563834
1787563839
9781787569652
1787569659

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