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Trade Tales : Decoding Customers' Stories.
Read original first-person stories of problems, opportunities and outcomes with a multiple-choice exercise following each story, as well as a critical review by an independent researcher. Gain an international view with stories by Asian, European, New Zealand/Pacific Rim, and North American customer...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley :
Emerald Publishing Limited,
2017.
©20 |
| Colección: | Advances in culture, tourism and hospitality research.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | on1011184417 | ||
| 003 | OCoLC | ||
| 005 | 20231005004200.0 | ||
| 006 | m o d | ||
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| 008 | 171111s2017 xx ob 000 0 eng d | ||
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| 019 | |a 1089837234 | ||
| 020 | |a 9781787142787 | ||
| 020 | |a 1787142787 | ||
| 020 | |a 9781787142794 | ||
| 020 | |a 1787142795 | ||
| 035 | |a (OCoLC)1011184417 |z (OCoLC)1089837234 | ||
| 050 | 4 | |a G154.9-155.8 | |
| 072 | 7 | |a KNSH |2 bicssc | |
| 072 | 7 | |a BUS016000 |2 bisacsh | |
| 080 | |a 330 | ||
| 082 | 0 | 4 | |a 640.73 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Woodside, Arch G. | |
| 245 | 1 | 0 | |a Trade Tales : |b Decoding Customers' Stories. |
| 260 | |a Bingley : |b Emerald Publishing Limited, |c 2017. | ||
| 264 | 4 | |c ©20 | |
| 300 | |a 1 online resource (207 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Advances in Culture, Tourism and Hospitality Research ; |v v. 14 | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Trade Tales: Decoding Customersâ#x80;#x99; Stories -- Contents -- List of Contributors -- Editorial Board -- Preface -- Chapter 1: Customer and Hospitality Service-Provider Dramas: Stories, Experiential Learning Exercises, and Deep Assessment -- Introduction: Trade Tales are Hospitality Service Drama Enactments -- Achieving Requisite Variety -- The Hospitality Service Dramas as Experiential Learning Exercises -- Contributions -- References -- Chapter 2: It is not about Compensation: Resolving Customer Complaints in Hospitality Management -- Synopsis -- The Story | |
| 505 | 8 | |a SolutionsAssessments -- Deep Assessment -- Solution Points Awards for Multiple-Choice Selection -- Editorial Commentary -- References -- Chapter 3: Hot Chocolate Scalds a Child: Resolving Customer Complaints in Hospitality Management1 -- The Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awards for Multiple Choice Selection -- Editorial Commentary -- References -- Chapter 4: The Challenge is to be Customer-Oriented! Resolving Customer Complaints in Hospitality Management -- Synopsis -- Solutions -- Assessments | |
| 505 | 8 | |a Deep AssessmentSolution Points Awards For Multiple-Choice Selection -- Editorial Commentary -- Chapter 5: Why Canâ#x80;#x99;t I Just up and go? Resolving Customer Complaints in Hospitality Management -- The Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awards for Multiple-Choice Selection -- Editorial Commentary -- Chapter 6: The Missing Electronic Passenger Ticket: Resolving Customer Complaints in Hospitality Management -- The Story -- SOLUTIONS -- Surface Assessment -- Deep Assessment | |
| 505 | 8 | |a Solution Points Awards for Multiple-Choice SelectionEditorial Commentary -- Chapter 7: Decision-Making in a Public Hospital During Economic Crisis -- The Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awards for Multiple-Choice Selection -- Editorial Commentary -- Chapter 8: The Show Must go on! Resolving Customer Complaints in EVENTS Management -- The Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awards for Multiple Choice Selection -- Editorial Commentary | |
| 505 | 8 | |a Chapter 9: Mistake of Roaming Network Service: Resolving Customer Complaints in Hospitality ManagementThe Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awarded for Multiple-Choice Selection -- Editorial Commentary -- Chapter 10: The Transaction Error: Supplierâ#x80;#x99;s Mistake in the Transaction -- The Story -- Solutions -- Assessments -- Deep Assessment -- Solution Points Awards for Multiple-Choice Selection -- Editorial Commentary -- Chapter 11: Medical Insurance Mayhem: One Womanâ#x80;#x99;s Struggle for Information -- The Story | |
| 500 | |a ""Strategies"" | ||
| 520 | |a Read original first-person stories of problems, opportunities and outcomes with a multiple-choice exercise following each story, as well as a critical review by an independent researcher. Gain an international view with stories by Asian, European, New Zealand/Pacific Rim, and North American customers. | ||
| 504 | |a Includes bibliographical references. | ||
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 650 | 0 | |a Hospitality industry |x Customer services |v Case studies. | |
| 650 | 0 | |a Consumer satisfaction |v Case studies. | |
| 650 | 0 | |a Customer services |x Management |v Case studies. | |
| 650 | 6 | |a Accueil (Tourisme) |x Service à la clientèle |v Études de cas. | |
| 650 | 6 | |a Consommateurs |x Satisfaction |v Études de cas. | |
| 650 | 6 | |a Service à la clientèle |x Gestion |v Études de cas. | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Hospitality industry |x Customer services |2 fast | |
| 655 | 7 | |a Case studies |2 fast | |
| 700 | 1 | |a Woodside, Arch G. | |
| 776 | 0 | 8 | |i Print version: |a Woodside, Arch G. |t Trade Tales : Decoding Customers' Stories. |d Bingley : Emerald Publishing Limited, ©2017 |z 9781787142794 |
| 830 | 0 | |a Advances in culture, tourism and hospitality research. | |
| 856 | 4 | 0 | |u https://emerald.uam.elogim.com/insight/publication/doi/10.1108/S1871-3173201714 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n BDZ0028799602 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL4746441 | ||
| 994 | |a 92 |b IZTAP | ||