Tourism and hospitality management /

The book aims to address topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality." The term "hospitality" refers to all operations or services encompassing accommodation a...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Kozak, Metin (Editor ), Kozak, Nazmi (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley : Emerald Group Publishing Limited, 2016.
Colección:Advances in culture, tourism and hospitality research.
Temas:
Tourism > Management.
Hospitality industry > Management.
Accueil (Tourisme) > Gestion.
Tourism industry.
SCIENCE > Earth Sciences > Geography.
TRAVEL > Budget.
TRAVEL > Hikes & Walks.
TRAVEL > Museums, Tours, Points of Interest.
TRAVEL > Parks & Campgrounds.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • European quality award winning companies: a situational analysis / H. Kader Şanhöz-Özgen
  • Service collaboration between healthcare service providers and tourism agencies / Elaine Y.T. Chew and Stephanie Onggo
  • The transit tourists in Hong Kong / Priscilla Chau Min Poon and Bob McKercher
  • An actor network perspective of tourism open data / Maurice McNaughton, Michelle T. McLeod and Ian Boxill
  • Marketing of tourism products through the Russian social media channel VKontakte / Ekaterina Miettinen
  • Key stakeholders in cruise traffic: an application to Spanish cruise ports / Jerónimo Esteve-Pérez and Antonio García-Sánchez
  • Surprise, hospitality, and customer delight in the context of hotel services / Ahmad Azmi M. Ariffin and Noor Balkhis Omar
  • Transferability of Asian paradigm in hospitality management to non-Asian countries / Athena Lele Chen and Kaye Chon
  • The development of hospitality industry in Krakow: historical perspective / Robert Pawlusinski and Magdalena Kubal
  • Diversification of hotels in a single-asset tourism city / Hilal Erkuş Öztürk
  • The branded content in the Balearic hotel chains / Ángela Aguiló Lemoine, Maria Antonia García Sastre and Margarita Alemany Hormaeche
  • Identification of organizational culture in the hospitality industry / Ali Bavik
  • Developing training programs for disabled guests: an industry / Ali Bavik
  • Developing training programs for disabled guests: an industry perspective / Funda Cengiz
  • Motivations of South Asian students to study tourism and hospitality in the United Kingdom / Roya Rahimi, Vipin Nadda, Blerton Hyseni and Dirisa Mulindwa
  • Effect of work experience on students' attitudes toward hospitality careers / Marlena A. Bednarska and Marcin Olszewski
  • The role of edu-tourism in bridging racial divides in South Africa / Julia C. Wells
  • Higher education tourism courses in Brazil / Teresa Catramby and Priscilla Dutra
  • Developing intercultural skills for hospitality students in China / Alan Wong and Cathy H.C. Hsu.

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