Tabla de Contenidos:
  • 1. Nurses Do It Better
  • 2. Situated Knowledges
  • 3. Complaints Marked as Social Psychological: The Medical Consultation
  • 4. Complaints Marked as Social Psychological: The Nursing Consultation
  • 5. Complaints Coded as Medical: The Medical Consultation
  • 6. Complaints Coded as Medical: The Nursing Consultation
  • 7. Institutional Patterns of Interpretation
  • 8. The Politics of Location
  • Epilogue: Making Health-Care Policy.