The consumer in public services : Choice, values and difference /

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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examin...

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Detalles Bibliográficos
Otros Autores: Greener, Ian, Powell, Martin A., 1961-, Simmons, Richard (Richard A.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bristol, UK : Policy Press, 2009.
Colección:Book collections on Project MUSE.
Temas:
Social policy.
Public utilities > Customer services.
POLITICAL SCIENCE > Public Policy > General.
POLITICAL SCIENCE > Civics & Citizenship.
Public utilities > Customer services > Great Britain.
Public administration > Great Britain > Public services.
Great Britain.
Great Britain > Social policy.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education.

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