The power of citizens and professionals in welfare encounters : The influence of bureaucracy, market and psychology /

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This book shows the workings of power in the micro dynamics of welfare encounters. By staying close to real world welfare encounters, the book contributes to the broad scholarly field of welfare studies that either takes a Foucauldian perspective on governance, Weberian approach to the bureaucracy o...

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Detalles Bibliográficos
Autor principal: Mik-Meyer, Nanna (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Manchester : Manchester University Press, 2017.
Colección:Book collections on Project MUSE.
Temas:
Society & Social Sciences > Politics & government > Political science & theory.
Public welfare.
SOCIAL SCIENCE / Sociology / General
SOCIAL SCIENCE > Human Services.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
SOCIAL SCIENCE > Sociology > General.
Scoiety and social sciences.
Political science and theory.
welfare services.
Aide sociale.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Front Cover
  • Title Page
  • Copyright Page
  • Contents
  • Series editorâ#x80;#x99;s introduction
  • References
  • Preface
  • 1 Introduction
  • Note
  • Part I Power and professions in welfare work
  • 2 Professions, de-professionalisation and welfare work
  • Introduction
  • The sociology of professions
  • Organisational professionalism versus occupational professionalism
  • The sociology of expertise and de-professionalisation
  • Concluding comments
  • Note
  • 3 Soft power and welfare work
  • Introduction
  • Powerful encounters
  • Soft power and agency
  • Concluding comments4 Powerful encounters as seen from an interactionist perspective
  • Introduction
  • A symbolic interactionist approach
  • Institutional selves and agency
  • Note
  • Part II The bureaucratic, market and psychology-inspired contexts
  • 5 The bureaucratic context:administratorâ#x80;#x93;client
  • Introduction
  • A very short definition of bureaucracy
  • Discretionary assessments in bureaucracies
  • Ambiguous and conflicting goals
  • Involuntary clients
  • Concluding remarks on Lipskyâ#x80;#x99;s approach
  • State agents, citizen agents and the agentsâ#x80;#x99; two bodiesConcluding comments: the role of agency in a bureaucratic context
  • Note
  • 6 The market context: serviceâ#x80;#x93;consumer
  • Introduction
  • The market context and different areas of welfare work
  • New Public Management and New Public Service
  • Citizen-consumers, entrepreneurial selves and active citizens
  • Expert citizens
  • Reinventing welfare work
  • Concluding comments: the role of agency in a market context
  • 7 The psychology-inspired context: coachâ#x80;#x93;coachee
  • Introduction
  • The therapeutic state
  • A therapeutic approach to the citizenThe good citizen
  • Personalisation and co-production
  • Concluding comments: the role of agency in a psychological context
  • Part III Welfare encounters in practice
  • 8 The power of bureaucracy, market and psychology in citizenâ#x80;#x93;staff encounters
  • Introduction
  • Powerful negotiations of stress and depression
  • The negotiation of stress and depression
  • Concluding comments
  • Powerful discretion: evaluations of a clientâ#x80;#x99;s worthinessand other contextual matters
  • The routinised informal meeting between client, contact person and social workerThe routinised formal meeting with centre staff, Mary, her husband and the municipality caseworker
  • Concluding comments
  • Notes
  • 9 Conclusion
  • The professionalism of welfare workers
  • Institutional selves and the larger environment
  • The three contexts
  • Powerful welfare encounters
  • References
  • Index

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