Tabla de Contenidos:
  • What do we mean by accountability, anyway?
  • Performance and the new public management
  • The traditional, public-administration paradigm of accountability
  • The questions of democratic accountability
  • Discretion and trust
  • Retrospective accountability for performance
  • A new compact of mutual, collective responsibility
  • The cooperation challenge
  • Fostering cooperation with conventions and norms
  • Evolving a charter agency
  • 360-degree accountability for performance.