Wicked, Incomplete, and Uncertain : User Support in the Wild and the Role of Technical Communication /

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"How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--P...

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Detalles Bibliográficos
Autor principal: Swarts, Jason, 1972- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Logan : Utah State University Press, [2018]
Colección:Book collections on Project MUSE.
Temas:
Technology > Documentation.
Technical writing.
Communication of technical information.
REFERENCE > Writing Skills.
LANGUAGE ARTS & DISCIPLINES > Rhetoric.
LANGUAGE ARTS & DISCIPLINES > Composition & Creative Writing.
technical writing.
Information technique.
Technologie > Documentation.
Redaction technique.
Documents d'information.
Informational works.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The exigences and forms of technical communication
  • Task shift : changes in the object of documentation
  • Shifted tasks and shifted problems : the problem of wicked and tame problems
  • Credibility and user interaction : the challenge of decentered expertise
  • A survey of action-based proto-genres of help
  • The role of technical communication.

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