Reimagining Reference in the 21st Century /

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"This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one...

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Detalles Bibliográficos
Otros Autores: Dove, John G., 1946- (Editor ), Tyckoson, David A. (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: West Lafayette, Indiana : Purdue University Press, [2015]
Colección:Book collections on Project MUSE.
Temas:
Reference services (Libraries) > Information technology.
Reference services (Libraries)
Internet in library reference services.
Electronic reference services (Libraries)
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Administration & Management.
Bibliotheques > Services de reference > Études de cas.
Bibliothecaires de reference > Effets des innovations sur.
Bibliotheques > Services de reference > Technologie de l'information.
Internet dans les services de reference (Bibliotheques)
Bibliotheques > Services de reference electroniques.
Bibliotheques > Services de reference.
Reference services (Libraries) > Case studies.
Reference librarians > Effect of technological innovations on.
Case studies.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Participatory approaches to building community-centered libraries / Anastasia Diamond-Ortiz (Cleveland Public Library) and Buffy J. Hamilton (Norcross High School Media Center)
  • Guiding learners : information literacy / Alesia McManus (Howard Community College, Maryland)
  • The reference interview revisited / M. Kathleen Kern (University of Illinois at Urbana-Champaign)
  • Reader's advisory services as reference services / Jessica E. Moyer (University of Wisconsin-Milwaukee)
  • Reference publishing in the 21st century : lead, follow, or get out of the way / Rolf Janke (Mission Bell Media)
  • Wikipedia, user-generated content, and the future of reference sources / Phoebe Ayers
  • (Wikimedia foundation and University of California, Davis)
  • Discovery tools / Michael Courtney (Indiana University)
  • Collaborative virtual reference : past, present, and future trends / Kris Johnson (AskColorado)
  • The value of reference services : using assessment to chart the future / Amanda Clay Powers (Mississippi State University)
  • Alienation, acceptance, or ambiguity? : a qualitative study of librarian and staff perceptions of reference service change / Mara H. Sansolo (Pasco-Hernando State College, Florida) and Kaya Van Beynen (University of South Florida)
  • Meet your personal librarian / Martha Adkins (University of San Diego)
  • Roving reference / Madeline Cohen and Kevin Saw (Lehman College, City University of New York)
  • On-call reference / Krista Schmidt (West Carolina University)
  • Peer reference tutoring / Michelle Twait (Gustavus Adolphus College, Minnesota)
  • A single service point / Diane Hunter and Mary E. Anderson (University of Missouri-Kansas City)
  • Community outreach through LibGuides / Mandi Goodsett (Georgia Southwestern State University) and Kirstin Dougan (University of Illinois at Urbana-Champaign)
  • 24/7 global virtual reference cooperation : the case of QuestionPoint / Susan McGlamery (OCLC Questionpoint)
  • Serving the somewhere out there patron : the view from the digital cooperative reference desk / Nicolette Sosulski (Portage District Public Library
  • Michigan)
  • Integration of library resources into the course management system / Janet Pinkley (California State University, Channel Islands) and Margaret Driscoll (University of California, Santa Barbara)
  • Negotiating space for the library : embedding library resources and services into a university LMS / Jolanda-Pieta van Arnhem and James Williams (College of Charleston)
  • Boosting user engagement with online social tools / Georgina Parsons (Brunel University, United Kingdom)
  • You have a question, so tweet me maybe : a study in using Twitter for reference / Amanda L. Folk (University of Pittsburgh at Greensburg)
  • Embedding librarything for libraries in the online library catalog / Amanda Viana (Norton Public Library, Massachusetts)
  • CrowdAsk : crowdsourcing reference and library help / Ilana Stonebraker and Tao Zhang (Purdue University)
  • The guide to reference : a solution for teaching reference sources / Denise Beaubien Bennett (University of Florida)
  • Reference to patrons with disabilities / Michael Saar (Lamar University, Texas)
  • Discovery service : goals, evaluation, and implementation of OhioLINK Academic Consortium / Ron Burns (EBSCO) and Theda Schwing (OhioLINK)
  • OCLC and discovery case study / John McCullough (OCLC)
  • Discovery and the digital reference desk / Andrew Nagy (ProQuest)
  • Reference : an architect's view / Rayford W. Law (American Institute of Architects)
  • Addressing user intent : analyzing usage logs to optimize search results / Christine Stohn (Ex Libris)
  • Educating reference librarians for first-day success / Elizabeth Mahoney and Christinger Tomer (University of Pittsburgh)
  • Where do we go from here? / David A. Tyckoson and John G. Dove.

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