Phone Clones : Authenticity Work in the Transnational Service Economy /

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"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; pa...

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Detalles Bibliográficos
Autor principal: Mirchandani, Kiran, 1968-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca : ILR Press, 2012.
Colección:Book collections on Project MUSE.
Temas:
International business enterprises > Social aspects.
Intercultural communication.
Identity (Psychology)
Customer services > Social aspects.
BUSINESS & ECONOMICS > Sales & Selling > General.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Commerce.
SOCIAL SCIENCE > Sociology > General.
Identite (Psychologie) > Inde.
Service à la clientele > Aspect social > Inde.
Services (Industrie) > Personnel > Inde > Conditions sociales.
Identity (Psychology) > India.
Intercultural communication > India.
International business enterprises > Social aspects > India.
Customer services > Social aspects > India.
Service industries workers > India > Social conditions.
Call center agents > India > Social conditions.
India.
Electronic books.
Acceso en línea:Texto completo

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