Street-Level Bureaucracy, 30th Anniversary Edition : Dilemmas of the Individual in Public Service /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lipsky, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Russell Sage Foundation, 2010.
Edición:30th anniversary expanded ed.
Colección:Book collections on Project MUSE.
Temas:
Social policy.
Social workers.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The critical role of street-level bureaucrats
  • Street-level bureaucrats as policy makers
  • The problem of resources
  • Goals and performance measures
  • Relations with clients
  • Advocacy and alienation in street-level work
  • Rationing services : limitation of access and demand
  • Rationing services : inequality in administration
  • Controlling clients and the work situation
  • The client-processing mentality
  • The assault on human services : bureaucratic control, accountability, and the fiscal crisis
  • The broader context of bureaucratic relations
  • Support for human services : notes for reform and reconstruction
  • On managing street-level bureaucracy.

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