Smiling Down the Line : Info-Service Work in the Global Economy /

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Detalles Bibliográficos
Autor principal: Russell, Bob, 1950- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Toronto [Ont.] : University of Toronto Press, 2009
Colección:Book collections on Project MUSE.
Temas:
Call centers > Management.
POLITICAL SCIENCE > Labor & Industrial Relations.
BUSINESS & ECONOMICS > Labor.
BUSINESS & ECONOMICS > Industries > Media & Communications.
Centres d'appels (Affaires) > Gestion.
Agents de centre d'appels > Conditions sociales.
Agents de centre d'appels > Travail.
Call center agents > Social conditions.
Call center agents > Employment.
Electronic books.
Acceso en línea:Texto completo

MARC

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020 |a 9781442697850 
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020 |z 9781442609815 
020 |z 9781442639942 
035 |a (OCoLC)759157417 
040 |a MdBmJHUP  |c MdBmJHUP 
100 1 |a Russell, Bob,  |d 1950-  |e author. 
245 1 0 |a Smiling Down the Line :   |b Info-Service Work in the Global Economy /   |c Bob Russell. 
264 1 |a Toronto [Ont.] :  |b University of Toronto Press,  |c 2009 
264 3 |a Baltimore, Md. :  |b Project MUSE,   |c 2023 
264 4 |c ©2009 
300 |a 1 online resource (352 pages). 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 0 |a Studies in comparative political economy and public policy 
505 0 |a New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. 
520 |a Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. 
588 |a Description based on print version record. 
650 7 |a Call centers  |x Management.  |2 fast  |0 (OCoLC)fst00844327 
650 7 |a POLITICAL SCIENCE  |x Labor & Industrial Relations.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Labor.  |2 bisacsh 
650 7 |a BUSINESS & ECONOMICS  |x Industries  |x Media & Communications.  |2 bisacsh 
650 6 |a Centres d'appels (Affaires)  |x Gestion. 
650 6 |a Agents de centre d'appels  |x Conditions sociales. 
650 6 |a Agents de centre d'appels  |x Travail. 
650 0 |a Call centers  |x Management. 
650 0 |a Call center agents  |x Social conditions. 
650 0 |a Call center agents  |x Employment. 
655 7 |a Electronic books.   |2 local 
710 2 |a Project Muse.  |e distributor 
830 0 |a Book collections on Project MUSE. 
856 4 0 |z Texto completo  |u https://projectmuse.uam.elogim.com/book/105873/ 
945 |a Project MUSE - Custom Collection 

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