Cargando…
Successes and failures of knowledge management /
Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well-and not so well-so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to l...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge, MA :
Morgan Kaufmann is an imprint of Elsevier,
2016.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Ch. 1 Parameters of Knowledge Management Success / J.-Y. Oh
- Introduction
- Foundation
- Knowledge
- Conduct of Knowledge Management
- Superiority and the PAIR Model
- Parameters
- Conclusions
- References
- ch. 2 Why are Companies Still Struggling to Implement Knowledge Management? Answers from 34 Experts in the Field / F.A. Calabrese
- Introduction
- The State of Knowledge Management
- Original Source Material Knowledge Base
- Research Method
- Key Findings
- Data Analysis
- Text Mining Analysis
- Data Interpretation
- Comparative Analysis with Previous Studies
- Conclusions
- Acknowledgments
- References
- ch. 3 REAL Knowledge and the James Webb Space Telescope: Success and Failure Coexisting in NASA / E. Rogers
- Introduction
- NASA Knowledge Services Governance and Strategic Imperatives
- Strategic Imperatives in the Modern Project Knowledge Environment
- REAL (Rapid Engagement Through Accelerated Learning) Knowledge Model
- Success and Failure Coexist: The James Webb Space Telescope
- Pioneering Technology and Instrumentation
- Expectations Versus Performance
- Technology Readiness
- Waiting for Assessments
- JWST in Terms of REAL Knowledge
- Conclusions
- References
- ch. 4 Processes: Still the Poor Relation in the Knowledge Management Family? / J.S. Edwards
- Introduction
- People, Processes, and Technology in Knowledge Management
- Analyzing Examples of KM Failure and Success
- Connections Between People and Business Processes
- Connections Between People and Knowledge Processes
- Connections Between Business Processes and Knowledge Processes
- You Can't Win Them All!
- Conclusions: Reflections on the Future
- References
- ch. 5 KM Successes and Failures: Some Personal Reflections on Major Challenges / A.K.P. Wensley
- Introduction
- Evolution of Knowledge Management
- Problems with the Nature of Knowledge
- Familiar Challenges in Knowledge Elicitation
- Studies in the Nature of Expertise and Judgment
- Challenges in Knowledge Representation
- What We Know and do not Know
- Problem of Big Data and Machine Learning
- Knowledge, Knowledge Management, and Culture
- Importance of Trust and the Sharing of Knowledge
- Digital Asset Management
- Importance of Forgetting
- Support and Changing of Routines
- Recapturing Knowledge
- Value of Knowledge
- Knowledge Processes
- Conclusions
- References
- ch. 6 Lessons Learned from Nearly 200 Cases of KM Journeys by Hong Kong and Asian Enterprises / E. Tsui
- Introduction to the Nature of the Knowledge Management Initiative and its Specific Objectives
- The Infrastructure
- People, Systems, Hardware, Software, etc Required to Launch the Initiative
- The Challenges that were Encountered, How They Developed, and How They were Overcome
- How the Initiative was Received by the Users or Participants
- The Efficiency, Effectiveness, or Competitive Advantage Outcomes that were Achieved and How They were Measured and Evaluated
- Gap Between KM in the Books and in Practice
- Knowledge Audit and Knowledge Strategy: Which One Comes First?
- KM Journeys are Rarely Started from Scratch
- Natural KM "Entry Points" in Organizations
- KM Strategies Vary Among Multinational Corporations, Local Companies, and Small to Medium-Sized Businesses
- Factors for Sustaining the use of Knowledge Management Systems that Differ from Factors that Affect Adoption
- IC is Much Harder Than KM to Sell
- ch. 7 Knowledge Loss and Retention: the Paradoxical Role of IT / Y.E. Chan
- Introduction
- Review of the Literature
- Knowledge and the Knowledge-Based View
- Knowledge Retention and Loss
- Research Model
- Research Methodology
- Findings
- GovSystem Overview
- Bright Side of GovSystem: Effective Knowledge Acquisition and Retrieval
- Dark Side of GovSystem: Knowledge Loss During Acquisition and Retrieval
- Findings Summary
- Discussion and Implications
- Discussion
- Implications
- Conclusions
- References
- ch. 8 Knowledge and Knowledge-Related Assets: Design for Optimal Application and Impact / H.N. Rothberg
- Introduction
- Background: Knowledge Management
- Rethinking the DIKW Hierarchy
- Competitive Intelligence Systems
- The Knowledge-Related Hierarchy and the Disciplines
- Big Data and Business Analytics
- Discussion: What is KM Missing?
- Conclusions
- References
- ch. 9 Knowledge Management Success and Failure: the Tale of Two Cases / S. Larson
- Introduction
- Case Study 1 Language, Culture, and Leaders: a Case Study of the Challenges of Installing a Knowledge Management System in a Tax Firm
- Business Setting
- Business Problem
- Goals of the KM System
- Proposed Solution
- Implementing the KM System
- Challenges
- Results and Conclusion
- Case Study 2 Building a Better Knowledge Management and Customer Service System
- Introduction
- Business Setting
- Business Problem
- Goals
- System Implementation
- Help Desk Ticket System
- KM System
- Incentive Program
- Results and Conclusion
- References
- ch. 10 Social Knowledge: Organizational Currencies in the New Knowledge Economy / E. Walters
- The Odometer Reading: Evolution of Social Knowledge Management
- Conversations Build Communities
- More Than an Idea, it's a Practice
- An Evolutionary Road
- Managing Social Knowledge: People, Process, Technology, and the Human Experience
- Showing Value with SKM (Putting Miles on the Odometer)
- Merging Into Traffic: Trusting the Rules of the Road in the New Social Economy
- A Generational Shift
- The Emerging Social (Knowledge) Economy
- What has Worked? Where to Start?
- Acknowledgment
- Ch. 11 Knowledge Management and Analytical Modeling for Transformational Leadership Profiles in a Multinational Company / J. Takala
- Introduction
- Theoretical Framework
- Transformational Leadership Model
- Sand Cone Model
- Analytic Hierarchy Process (AHP)
- Research Environment and Methods
- Transformational Leadership Index (TLI)
- Results
- Transformational Leadership Profiles
- Total Leadership Index
- Reexamination
- Discussion
- Conclusions
- References
- Appendix 1
- Appendix 2
- Appendix 3
- Appendix 4
- Appendix 5
- Appendix 6
- ch. 12 Success and Failure in Improvement of Knowledge Delivery to Customers Using Chatbot
- Result of a Case Study in a Polish SME / A. Janas
- Introduction
- The Needs and Difficulties in Management of Knowledge Delivery to Customers in the Selected SME
- Improvements of Knowledge Bases and Delivery Processes Using Chatbots
- The Improvements of Knowledge Delivery to Customers in Janas Company
- Results of Improvements of Knowledge Delivery to Customers Using SAGA
- Discussion
- Conclusions and Directions for Future Research
- References
- ch. 13 Don't Neglect the Foundation: How Organizations can Build Their Knowledge Architecture and Processes for Long-Term Sustainability / S. Earley
- Diverse, Fast-Changing Information Sources
- Knowledge That Serves the Customer
- Incorrect Architecture Reduces Organizational Agility
- Architectural Problems Across the Information Ecosystem
- Foundational Architecture as a Project Rather Than a Program
- Parochial View of the Application
- Balancing Centralized Versus Distributed Control
- Passing on Data and Content Quality Issues
- Cutting Corners or Checking the Boxes
- Incorrect Development and Application of Use Cases and Scenarios
- Lack of Understanding of User Types and the Needs of Users
- Lack of Appreciation of the Value of Unstructured Information
- Lack of Meaningful Metrics or Interpretation to Tie Business Value to Information
- Lack of Maturity in Enterprise Architecture, User Experience, and Governance
- Ownership and Sponsorship
- Short-Term Objectives with Long-Term Vision
- Goals of Procurement Versus Needs of the Program
- Focus on the Outcome Value, not the Cost of the Engagement
- Socialization
- Summary
- ch. 14 Semantic Technologies for Enhancing Knowledge Management Systems / V. Sugumaran
- Introduction
- Background
- Knowledge Management
- Intelligent Agents
- XML and Knowledge Management
- Semantic Technologies
- RDF
- Resource Description Framework
- RDF Schema
- Ontology
- Web Services
- Semantic Technologies-Based Knowledge Management Environment
- Internal Components
- External Components
- Summary
- Acknowledgment
- References.