Tabla de Contenidos:
  • 1. Atlantis wasn't a magical place and library systems are just library IT
  • 2. Creatures of ancient myth : the tians and the systems librarian
  • 3. Customers, patrons, users, and unruly mobs
  • 4. Reading users' minds
  • 5. Sleight of hand : service or the appearance of service
  • 6. Taking on apprentices : educating your customer base
  • 7. Do the impossible : slaying dragons without time, people, or money
  • 8. Adventure party makeup : building an IT staff
  • 9. The ritual : analyzing problems, providing solutions
  • 10. Arcane strategy : following the magic rule system
  • 11. Predicting the future
  • 12. They flow through us, around us, bind us together
  • 13. Omniscience : knowing all things
  • 14. Superpowers you could possess
  • 15. Convening the council : meetings
  • 16. The crystal ball : reporting, data mining, and assessment
  • 17. Spellbook : helpful tips, strategies, and solutions.