Hospital and healthcare security /

Mostrar otras versiones (2)

Building on the foundation of the previous five editions, this edition includes new and updated chapters to reflect the current state of healthcare security, particularly in data security and patient privacy, patient-generated violence, and emergency preparedness and management. Conveying a wide spe...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: York, Tony W. (Autor)
Otros Autores: MacAlister, Don
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford : Butterworth-Heinemann, [2015]
Edición:Sixth edition.
Temas:
Hospitals > Security measures.
Health facilities > Security measures.
Hospitals > Business management.
Hospitals > Administration.
Hospital Administration
Security Measures
Safety Management
�Equipements sanitaires > S�ecurit�e > Mesures.
H�opitaux > Administration.
POLITICAL SCIENCE > Public Policy > Social Security.
POLITICAL SCIENCE > Public Policy > Social Services & Welfare.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Machine generated contents note: Categories of Healthcare
  • Types of Hospitals
  • Nonhospital Side of Healthcare
  • Diverse Stakeholders
  • Staffing the Medical Care Facility
  • The Healthcare Security Administrator
  • The Joint Commission
  • Design and Implementation
  • Organization Surveys
  • Scoring of Standards
  • The Environment of Care Committee
  • The Sentinel Event
  • The Centers for Medicare and Medicaid Services
  • DNV
  • Health Insurance Portability and Accountability Act
  • References
  • Defining Healthcare Security
  • Basic Rationale of Healthcare Security
  • Evolution of Healthcare Security
  • Progression of Hospital Security in the United States
  • Security, Risk Management, Safety
  • Safety Services
  • Risk Management
  • Developing the Security System
  • Psychological Deterrents
  • Security Safeguards Relating to the Individual Decision-Making Process
  • Security Patrols
  • False Security Expectations
  • Basic Security Program Objectives
  • Internal Forces
  • External Forces
  • The Joint Commission
  • National Center for Missing and Exploited Children
  • Occupational Safety and Health Administration
  • Centers for Medicare and Medicaid Services
  • International Association for Healthcare Security and Safety
  • ASIS International
  • National Fire Protection Association
  • Facility Guidelines Institute
  • State Health Departments/Legislation/Ordinances
  • External Influencing Agencies (Non-U.S.)
  • Body of Knowledge
  • Developing "The Knowledge"
  • Accessing "The Knowledge"
  • What Are Standards?
  • References
  • Basic Healthcare Security Risks/Vulnerabilities
  • Primary Security Risks
  • Assaults
  • Bomb Threats
  • Burglary
  • Dissident Group Actions
  • Disturbances
  • Drug Abuse
  • Embezzlement
  • Fire/Explosion
  • Hostage Taking
  • Homicide
  • Identity Theft
  • Imposters
  • Kickbacks/Fraud
  • Kidnapping/Abduction
  • Labor Actions
  • Loss of Information
  • Robbery
  • Stalking
  • Terrorism
  • Theft
  • Employee Theft
  • Security-Related Risks
  • Safety-Related Risks
  • Facility Security Risk Assessment
  • Who Should Do a Facility Security Risk Assessment?
  • How Detailed Should the Assessment Be?
  • What the Security Risk Assessment Should Include
  • Assessing Risk
  • Matching Safeguards to Risk
  • A Continuous Process
  • References
  • Security Management Plan
  • Security Mission Statement
  • Program Authority
  • Risk Assessment Evaluation
  • Security Staff Position Descriptions
  • Security Program Overview (Duties and Activities)
  • Security Physical Safeguards
  • Security Staff Training
  • Department Policies and Procedures
  • Security Education (Security Awareness)
  • Public Safety Agency Liaison
  • Security Records and Reports
  • Performance Standards and Performance Improvement Measures
  • The Joint Commission Standards
  • Security Management Cycle
  • Security Strategic Plan
  • Organization-Wide Security Coordination
  • Neighborhood Stability and Security/Crime Prevention Activities
  • Public Safety Coordination
  • Criminal Justice Interface
  • Utilization of Physical Security Safeguards
  • Employee/Staff Involvement in the Protection Program
  • Building Configuration and Design
  • Strategic Plan Unique to Organization
  • Alignment with Overall Organization Strategic Plan
  • References
  • Customer Service
  • Maintaining an Orderly Environment
  • Preventative Patrol
  • Incident Reporting and Investigation
  • Response to Requests for Service
  • Security Communications
  • Parking and Traffic Control
  • Accident Reporting and Investigation
  • Security Education and Training
  • Applicant Background Investigation
  • Reaction to Internal and External Emergencies
  • Enforcement of Rules and Regulations
  • Access Control
  • Access to Locked Areas
  • Liaison with Law Enforcement and Other Government Agencies
  • Internal and External Audits
  • External Audits (Inspections)
  • Locks and Keys
  • Other Support Services
  • Lost and Found
  • Conservation
  • Deceased Patients
  • Patient Valuables and Belongings
  • Cash Registers
  • Emergency Shipments
  • Package Check
  • Miscellaneous Services
  • Public/Employee/Community Relations
  • References
  • Security Function Reporting Level and Support
  • The Functional Organization Chart
  • Healthcare Systems
  • Systems (Multifacility) Security Management Control
  • Types of Security Staff
  • Proprietary Staff (In House)
  • Outsourcing (Contract Staff)
  • Combination of Proprietary and Contract Security Officers
  • Off-Duty Law Enforcement Personnel
  • Commissioned Police Officers
  • Shared Services Approach
  • Corporate (Systems) Approach
  • How Large a Staff is Needed?
  • Staff and Line Positions
  • Staffing Level Considerations
  • References
  • Defining Leadership
  • Leadership Competencies
  • The Security Leadership Role
  • Selecting Management
  • Succession Planning
  • Leadership Development
  • Continuous Development
  • The Healthcare Security Supervisor
  • Selecting Supervisors
  • Shift Supervision
  • Communication
  • Training
  • Monitoring of Performance
  • Relationship with Officers
  • Motivation
  • Performance Management
  • Performance Documentation
  • Handling Problem Employees
  • References
  • The Security Officer
  • Security Officer Authority
  • Special Police Commission/Special Constable
  • Licensing
  • Selecting Security Personnel
  • Recruitment
  • Selection Criteria
  • The Selection Process
  • Full-Time Versus Part-Time Security Officers
  • Wage Compensation
  • Retention
  • Performance Expectations
  • Positive Reinforcement
  • Rules and Regulations
  • Disciplinary Action
  • References
  • Uniforms
  • Determining Uniform Style
  • Supplying and Maintaining the Uniform
  • Use of Firearms
  • Considerations in Arming Officers
  • Trends in Arming Security Personnel
  • Managing the Firearms Program
  • Other Security and Defensive Equipment Considerations
  • Notepad and Pen
  • Communication Devices
  • Handcuffs
  • Flashlight
  • Personal Protective Equipment
  • Conducted Electrical Weapons (Tasers)
  • Chemical Agents
  • Batons
  • Protective Vests
  • Body Cameras
  • The Duty Belt
  • Use of Force
  • Training
  • Security Operations Manual
  • References
  • Training Concepts
  • Types of Training
  • New Security Officer Training
  • On-the-Job Training
  • Critical Task Focused Training
  • Key Training Topics for the New Security Officer
  • IAHSS Progressive Certification Program
  • IAHSS Basic Security Officer Training
  • IAHSS Advanced Security Officer Training
  • IAHSS Supervisory Training
  • Specialized or Supplemental Training
  • Contemporary Issues in Healthcare Security Training
  • Elective Training
  • Training Resources and Records Requirements
  • Instructors/Facilitators
  • Training Materials
  • Records
  • References
  • Deployment Objectives
  • Flexing the Security Staffing Plan
  • Scheduling the Security Staff
  • Deployment Patterns and Concepts
  • Post Assignments
  • Basic Patrol Deployment Plans
  • Double Coverage
  • Operational versus Nonoperational Times
  • Patient Care Units/Areas
  • Entrances and Exits
  • Basic Patrol Concepts
  • External Patrol
  • External Patrol Vehicles
  • External Patrol Services/Considerations
  • Canine Patrol
  • Internal Patrol
  • Importance of the First Patrol Round
  • Reporting for Duty
  • Shift Rotation
  • Patrol Verification
  • The Patrol Officer's Key Ring and Access Privileges
  • Security Officer Response
  • Patrol Problems
  • References
  • Purpose of Records
  • Memory System
  • Exchange of Information
  • Operational Policy and Procedure
  • Need for Administrative Records
  • Report Formats
  • Electronic Reports
  • Report Preparation
  • Basic Records
  • Security Incident Report
  • Security Supplemental Report
  • Security Condition Report
  • Daily Activity Report
  • Parking Violation Notice
  • Pass-on Record
  • Master Name Index
  • Monthly or Periodic Security Report
  • Key Performance Indicators
  • Annual Security Management Plan and Program Effectiveness Evaluation
  • Keeping Departmental Records Current
  • Records Retention
  • References
  • Patients
  • Inpatients
  • Assisting with Patients
  • The Missing Patient
  • Patient Elopement Prevention and Response
  • Patient Assistance
  • Patient Search
  • Patient Risk Groups
  • The VIP Patient
  • The Infectious Patient
  • The Combative Patient
  • Behavioral/Mental Health Patients
  • Patients with Suicidal Ideation
  • Patients with Autism
  • The Prisoner (Forensic) Patient
  • The Wandering Patient (Dementia- and Psychological-Related)
  • The Infant and Pediatric Patient
  • Patient Property
  • General Principles for Handling Patient Valuables
  • Visitors
  • Time Periods
  • References
  • Healthcare Employee Selection
  • Human Resources Office
  • Selecting Staff through Due Diligence
  • The Employment Application
  • Applicant Background Verification
  • Deceptive Applicant Information
  • Background Screening Providers
  • Staff Identification Badges
  • Administering the Identification Badge Program
  • Identification Badge Design Considerations
  • Security-Oriented Employment Guidelines
  • Employee Security Responsibility
  • Off-Duty Employees
  • Workplace Violence
  • Workplace Bullying
  • Employee Weapons
  • Package Inspection
  • Cooperating with an Investigation
  • Staff Lockers
  • Staff Solicitation and Distribution of Products
  • Gifts from Patients or Family
  • Surplus or Damaged Property
  • Contraband
  • Drug Testing
  • Employee Assistance Programs
  • Loss of Staff Property
  • References
  • Employee Security Education and Motivation
  • Employee Education Programs
  • Crime Prevention/Employee Awareness Activities
  • Security Knowledge for Every Healthcare Employee
  • Perception of Safety and Employee Attitudes
  • Hospital Watch
  • References
  • Security versus Police Investigation
  • Concern for Minor Crimes
  • Types of Investigation
  • Incident Investigations/Two Phases
  • Interrelationship of the Preliminary and Follow-Up Investigation-A Typical Case
  • Results of Inadequate Investigations
  • Patterns of Wrongdoing and Suspects

Ejemplares similares