Tabla de Contenidos:
  • Front Cover; Designing End-User Interfaces; Copyright Page ; Table of Contents; Foreword; Publisher's note; Part I: Invited Papers; Chapter 1. ISSUE
  • a case study in expert system interfaces; Introduction; Problems with expert system interfaces; ISSUE (Intelligent Spreadsheet Utility Environment); Conclusions; Chapter 2. Human/Computer Interaction Engineering (HCIE); Work; Human/computer systems; Performance; Engineering human/computer interactions
  • the design problem; Application of the conception
  • the case of CAD displays; Conclusion; Chapter 3. The user in a sociotechnical system.
  • IntroductionSociotechnical systems theory; IT systems in their social systems context; Matching information systems with the social system reality; Analysis for requirements specification; Sociotechnical implications for the interface; Conclusions; Chapter 4. Methodologies for designing User/Computer Interfaces (UCIs); Introduction; Methodologies for human factors; User/Computer Interfaces (UCIs); Conclusions; Acknowledgement; Chapter 5. Developments in Human/Computer Interaction (HCI) hardware; Introduction; Computer input; Computer output; Portability, storage and integration; Conclusion.
  • AcknowledgementsChapter 6. Guidelines and principles of interface design; Introduction; Guidelines and principles; UCI protocol; Standard UCIs; Conclusions; Acknowledgement; Chapter 7. Developments in computing and the user interface
  • emerging issues in end-user interface design; Introduction; What is interaction?; Engineering the user interface; Integration of UID; Looking to the future; Conclusion; Chapter 8. Introduction to the design of end-user interfaces; Introduction; What is the end-user interface?; Why is the design of the user interface often neglected?
  • What are the consequences of poor interface design?Usability context
  • the acceptability equation; Usability definition and quantification; Usability evaluation
  • criteria and procedures; Why are usability and good interface design important?; What are the benefits of human factors and usability in system design?; Conclusion; Chapter 9. Integrating human factors with system development; Introduction; Human factors and current system development practice; Extending JSD to integrate human factors; Integrating human factors activities; Summary and conclusions; Acknowledgements.
  • Chapter 10. Communicating with the userWhat information do users need?; Choosing the presentation medium; Selecting among visual design options; Feedback to writers; Conclusions; Invited Paper references; Part II: Analysis; Chapter 1. Definition of the problem; Introduction; Terminology; Failures of IT systems; Understanding the user; Hardware problems; Software problems; Conclusions; Chapter 2. Psychological and social factors; Introduction; Types of user; Cognitive capabilities of the user; The user in the sociotechnical system; Chapter 3. Principles of interface design; Introduction.