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Six key communication skills for records and information managers /
Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasiv...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oxford, UK :
Chandos Pub.,
2014.
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| Colección: | Chandos information professional series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Six Key Communication Skills for Records and Information Managers; Copyright; Contents; List of tables; List of abbreviations; Acknowledgements; About the author; Introduction: why communication skills for records and information managers?; Communication drives success; Effectively communicating is more challenging than ever; The solution: six simple skills; The business case; Meeting the challenge; 1 Be brief: how brief?; Guidelines for brevity; It's not easy being brief; Make your writing more readable; Three best practices for being brief; Notes.
- 2 Be clear: is my proposal full of jargon?The fuzziness of language; A sea of acronyms and jargon; Straight talk and likability; Retaining a sense of humanity; A campaign for plain English; Your job has been ''demised''; Put cliche� s in the delete folder; Avoid focusing on yourself; Notes; 3 Be receptive: am I asking questions and listening?; They didn't even listen; The one-two punch; A records management nightmare; Why we don't ask more questions; Questions encourage answers; Every word counts; Quality questions get quality answers; Communicating with upper management.
- The second advantage of questionsBe an investigative reporter; Obstacles to getting information; The third advantage of questions; Out of your right mind; Ineffective questions; The better approach; Back to the one-two punch; Challenges to listening; What you don't hear can hurt you; What you do hear can help you; The persuasion factor; Give them psychological air; Keys to better listening; Taking it to a whole new level; Notes; 4 Be strategic: what am I trying to achieve?; The principle of creating things twice; Keeping the end in mind; Strategic versus expressive communication.
- Avoid being a ''yelling coach''The biggest communication mistake; The relationship factor; The credibility factor; The connection factor; The core beliefs factor; The personal needs factor; Meeting the challenge; Strategic communication par excellence; A question of style; Grove swings the bat; Rockefeller calls their bluff; It begins with solutions; Lack of accountability; A creative solution; Executive-level buy-in; Tangible business benefits; Work your network; A lesson from Mandela; Six months and 18 people; Nothing convinces like conviction; Notes.
- 5 Be credible: why should you believe me?Taking the time to understand; Two actions that counted; ''I've heard enough!''; Communicate honestly; What do you see?; Taking it too far; Deactivate your invisible fence; Tips for being honest and authentic; Knowing your stuff; The key word: ''perceived''; What if you're not competent?; Get competent; Team competence; Show respect; My wallet was stolen, not my bus pass; The waiter rule; Who cleans your dorm?; Continue to grow; How to get better; Being credible is critical; Notes; 6 Be persuasive: are you persuaded yet?; Saga of the sonic jacket.