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Retail security and loss prevention /
RETAIL SECURITY AND LOSS PREVENTION is an invaluable reference for both retail and security professionals. Using step-by-step plans, this book helps the reader design and implement cost-effective loss control programs.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boston :
Butterworth-Heinemann,
�1991.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover; Retail Security and Loss Prevention; Copyright Page; Dedication; Table of Contents; List of Figures; Foreword; Preface; Acknowledgments; Introduction; Retail Security and Loss Prevention; Part I: Retail Risks: Problems and Solutions; Chaper 1. Employee Theft; EMPLOYEE ERROR AND WASTE; MERCHANDISE THEFT; CASH THEFT; MISCELLANEOUS BUSINESS ABUSE; PROPRIETARY INFORMATION; INVESTIGATING EMPLOYEE THEFT; Chapter 2. Managing Employee Honesty; PRE-EMPLOYMENT SCREENING; ACCESS/PROCEDURAL CONTROLS AND AUDITS; STORE/COMPANY ATMOSPHERE; Chapter 3. Vendor Theft and Error; RISKS.
- Chapter 4. Controlling Cargo TheftSHIPPING; STAGING; LOADING; TRANSPORTING; RECEIVING; Chapter 5. Shoplifting; TYPES OF SHOPLIFTERS; SHOPLIFTING METHODS; DETECTION OF SHOPLIFTERS; SHOPLIFTING PREVENTION; FIVE STEPS TO FOLLOW PRIOR TO DETAINING A SUSPECT; WHEN SHOPLIFTING IS SUSPECTED; APPREHENDING THE SHOPLIFTER; DETAINING THE SHOPLIFTER; CIVIL ACTION; Chapter 6. Point-of-Sale Risks; BAD CHECKS; CREDIT CARD FRAUD; COUNTERFEIT CURRENCY; CURRENCY SWITCH; CONTAINER SWITCH; PRICE SWITCH; REFUND FRAUD; QUICK-CHANGE SCHEMES; Chapter 7. Miscellaneous Risks; ROBBERY; BURGLARY; BOMB THREATS.
- COUPON FRAUDCOMPUTER CRIME AND DATA LOSS; NATURAL AND CIVIL DISASTERS; CIVIL LIABILITY AND LITIGATION; Part II: Identifying and Prioritizing Risks; Chapter 8. Security Surveys; HISTORICAL DATA; ASSETS TO BE PROTECTED; SUMMARY; Chapter 9. Data Analysis; POSSIBLE AND PROBABLE FINANCIAL LOSS; ASSIGNING FINANCIAL IMPACT RATES; PROBABILITY OF INCIDENT OCCURRENCE; EXAMINING SECURITY DATA; ASSIGNING LOSS INCIDENT PROBABILITY RATE; PRIORITIZING RISKS; Part III: Designing and Implementing Prevention Programs; Chapter 10. Loss Prevention Program Design; BASIC PROGRAM FOCUS.
- RISK CONTROL COUNTERMEASURESPROTECTION PROGRAM DESIGNS; THE PROTECTION PLAN; Chapter 11. People; IN-HOUSE EMPLOYEES; OUTSIDE PERSONNEL; Chapter 12. Programs; LOSS CONTROL POLICIES; LOSS CONTROL PROCEDURES; PROTECTION PROGRAMS; POLICY AND PROCEDURE MANUALS; TRAINING EMPLOYEES; FOLLOW-UP; Chapter 13. Security Systems; ACCESS CONTROL SYSTEMS; LIGHTING; ALARMS; EAS; CCTV; OTHER LOSS PREVENTION SYSTEMS; Chapter 14. Selecting Protection Equipment and Services; SPECIFICATIONS; BIDS; TESTING; NEGOTIATING THE CONTRACT; Chapter 15. Sample Protection Program; WHERE TO BEGIN.
- HOW TO PREPARE A LOSS CONTROL PLANChapter 16. Implementing the Program; JUSTIFICATION OF THE CONTROL PROGRAM; TEAMWORK; Part IV: Testing and Follow-Up of the Loss Control Programs; Chapter 17. Auditing and Follow-Up; INSPECTIONS; EFFECTIVENESS ANALYSIS; DATA COLLECTION; INSPECTION/AUDIT REPORTS; Chapter 18. Inventories; RETAIL METHOD OF INVENTORY; THE INVENTORY PROCESS; INVENTORY TIPS; Chapter 19. The Future; INDUSTRY TRENDS; SUMMARY; Appendix 1: Sample Conflict of Interest Policy; Appendix 2: How-To Manual for Shoplifters; Appendix 3: Civil Recovery Laws.