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Total quality management for engineers /
Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy. Analyzes the relevance of total quality manage...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Cambridge, England :
Woodhead Pub.,
1991.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover; Dedication; Total Quality Management for Engineers; Copyright Page; Table of Contents; Foreword; Preface; Chapter 1. The engineer and TQM: A positive link; Introduction; The engineer as a specialist; The failure of engineering educational systems: The UK experience; The new breed of engineers; Engineers' competences and the role of TQM; The evolution of engineers for Total Quality Management; The engineer in a TQM environment; Conclusions; Chapter 2. The pioneers of TQM 15; How old is the quality concept?; Why are the Japanese leading the field of quality?
- How the West has woken up to the importance of qualityW E Deming; Joseph M Juran; Philip B Crosby; Armand V Feingenbaum; Bill Conway; Kaoru Ishikawa; Genichi Taguchi; Shigeo Shingo; W G Ouchi; Chapter 3. Defining TQM: The philosophy; Introduction; What is quality?; Some quality characteristics; The quality processes; What is meant by Quality Control?; What is meant by Statistical Quality Control?; What is meant by Total Quality Control?; What is meant by Quality Assurance?; What is meant by Total Quality Management?; Some examples of TQM models; TQM
- a boardroom place.
- TQM and productivity
- a linkTQM and Advanced Manufacturing Technology
- a link; Chapter 4. Defining TQm: The systems; The meaning of quality systems; Why are Quality Assurance systems needed?; The role of quality standards; The different stages of a quality assurance system; The implementation of quality systems; The ISO 9000 quality system; British Standard BS 5750/ISO 9000; Registration and accreditation in quality systems; Chapter 5. Defining TQM: Tools and techniques; Introduction; Why use tools and techniques in TQM?; How do we define processes?; Process variation and its causes.
- What are the tools and techniques for TQM?Process capability; The implementation of Statistical Process Control; Chapter 6. Total Preventative Maintenance for TQM; Introduction; What is TPM?; Failure patterns; Costs and benefits of TPM; Some examples of TPM implementation; Towards Zero Defect: Zero Breakdown; Implementing TPM: Some guidelines; Chapter 7. Total Safety Systems for TQM; The cost of poor safety; Defining total safety systems; The economic value of safety standards; The implementation of Total Safety Systems: A management responsibility.
- Tools and techniques for the achievement of Zero RiskDoes new technology lead to effective safety practices?; Is safety a behavioural question?; Towards a positive implementation of Total Safety Systems; Chapter 8. Essentials of TQM: leadership; Leaders, who are they?; Management or leadership
- what is the difference?; Leading the leaders: The role of the boardroom; The first task of a leader: Setting the corporate identity; The second task of a leader: Generating commitment; The third task of leadership: Managing power processes.