Surviving the future : Academic libraries, quality and assessment /

Every academic library strives to make improvements - in its services, its effectiveness, and its contributions to overall university success. Every librarian wants to improve library quality, but few are knowledgeable or enthusiastic about the means and mechanisms of quality improvement. This book...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Munde, Gail
Otros Autores: Marks, Kenneth
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oxford [England] : Chandos Publishing, 2009.
Colección:Chandos information professional series.
Temas:
Academic libraries > Aims and objectives.
Academic libraries > Evaluation.
Biblioth�eques universitaires > Finalit�es.
Biblioth�eques universitaires > �Evaluation.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > Archives & Special Libraries.
Academic libraries > Aims and objectives
Academic libraries > Evaluation
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Quality, assessment and evaluation
  • Creating a culture of assessment
  • Frameworks for quality improvement
  • Strategic planning, the Balanced Scorecard and benchmarking
  • Performance indicators
  • The library's role in successful faculty research and teaching
  • The library's role in successful postgraduate and professional education
  • The library's role in the success of undergraduate students
  • User satisfaction as a quality indicator
  • Using group norms and peer comparisons as contexts for quality
  • Toward surviving the future.

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