Instant messaging reference : a practical guide /

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Bridgewater, Rachel
Otros Autores: Cole, Meryl B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Witney : Chandos Publishing (Oxford) Ltd, 2009.
Colección:Chandos information professional series.
Temas:
Instant messaging.
Electronic reference services (Libraries)
Libraries and the Internet.
Social media.
Social Media
Messagerie instantan�ee.
Biblioth�eques > Services de r�ef�erence �electroniques.
Biblioth�eques et Internet.
M�edias sociaux.
social media.
LANGUAGE ARTS & DISCIPLINES > Library & Information Science > General.
Instant messaging
Libraries and the Internet
Social media
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction
  • Virtual reference: an overview and brief history
  • IM Basics
  • Basic IM reference
  • Set-up and use
  • Conducting the IM reference interview
  • Managing patron expectations and staff attitudes
  • Evaluating/updating service
  • Taking your service to the next level: widgets, enterprise IM and collaborative IM
  • Issues with IM reference
  • Promoting your IM reference service.

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