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Knowledge management systems implementation : lessons from the Silicon Valley /

This book brings together the results of several years of analysis of knowledge management systems (KMS) implementations and the experience of leading organisations in the Silicon Valley, to provide a practical guide on key strategic, technical and economic aspects of knowledge management systems im...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Benbya, Hind
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Witney : Chandos Publishing (Oxford) Ltd, 2008.
Colección:Chandos knowledge management series.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Part 1. KMS essentials
  • Why knowledge management systems?
  • KMS foundations and taxonomy
  • Part 2. KMS audit
  • KMS diagnosis and strategy selection
  • Selecting a knowledge management solution: lessons from Intel
  • Part 3. KMS implementation
  • Structuring knowledge in KMS: lessons from Cisco
  • Defining KMS incentives and motivation schemes: lessons from HP
  • Part 4. KMS performance assessment
  • Why KMS performance assessment? Lessons from WSGR
  • KM measurement in evolutionary contexts: lessons learned from IBM Community Measures
  • Part 5. KMS maturity and effectiveness management
  • KMS maturity management
  • KMS effectiveness survey results.