Cargando…
Service science, management, and engineering : theory and applications /
The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications. Service Science, Management, and Engineering presents the l...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Amsterdam :
Elsevier/Academic Press : Zhejiang University Press,
2012.
|
| Colección: | Intelligent systems series.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover; Intelligent Systems Series; Service Science, Management, and Engineering: Theory and Applications; Copyright Page; Contents; Preface; 1 Overview of Service Science, Management, and Engineering; 1.1 What Is SSME?; 1.1.1 Information and Communication Technology; 1.1.2 ACP Theory; 1.2 Why Do We Need SSME?; 1.3 How Do We Benefit from SSME?; 1.3.1 Transportation System; 1.3.2 Logistics System; 1.3.3 Health Care System; 1.3.4 E-Commerce System; 1.3.5 Financial System; 1.4 Summary; References; 2 Servitization Strategy: Priorities, Capabilities, and Organizational Features
- 2.1 Introduction2.2 Background; 2.2.1 Context of the PC Industry; 2.2.2 Definitions of Servitization; 2.2.3 Benefits and Challenges of Servitization; 2.2.3.1 Benefits of Servitization; 2.2.3.2 Challenges of Servitization; 2.2.3.3 Conceptual Research Framework; 2.3 Research Methodology; 2.3.1 Case Study; 2.3.2 Case Company A; 2.3.3 Case Company B; 2.4 Servitization Strategy for PC Industry; 2.4.1 Strategic Priorities; 2.4.1.1 Product-Centric Servitization Strategy; 2.4.1.2 Service-Centric Servitization Strategy; 2.4.2 Capability Requirements
- 2.4.2.1 Capabilities for Product-Centric Servitization Strategy2.4.2.1.1 Product Innovation; 2.4.2.1.2 Logistics Integration; 2.4.2.1.3 Marketing; 2.4.2.2 Capabilities for Service-Centric Servitization Strategy; 2.4.2.2.1 Service Innovation; 2.4.2.2.2 Service Delivery and Experienced Experts; 2.4.2.2.3 Service Culture; 2.4.3 Organizational Features; 2.4.3.1 Global Manufacturing Network (GMN); 2.4.3.2 Global Service Network (GSN); 2.4.3.3 Evolution from Factory to GMN or GSN; 2.5 Managerial and Practical Implications; 2.5.1 Strategy Priority Depends on Core Competence
- 2.5.2 Leadership and Top Management Support2.5.3 Industry and Government Development Policy; 2.6 Conclusions; Acknowledgments; References; 3 Supply Chain Finance: Concept and Modeling; 3.1 Inefficient Financial Supply Chain; 3.2 Introduction to SCF Solutions; 3.2.1 Preshipment Finance; 3.2.2 Transit Finance; 3.2.3 Postshipment Finance; 3.3 Mathematical Representations of Supply Chain Finance; 3.3.1 A Survey; 3.3.2 Approximate Dynamic Programming; 3.3.2.1 Key Modeling Components and Notational Style; 3.3.2.2 Curses of Dimensionality; 3.3.2.3 ADP Solution Algorithm Design
- 3.3.2.4 Cross-Industry Applications3.3.3 A Three-Stage Supply Chain Finance Modeling Framework; 3.3.3.1 State Variable; 3.3.3.2 Decision Variable; 3.3.3.3 Exogenous Information Process; 3.3.3.4 Transition Function; 3.3.3.5 Reward Function; 3.3.3.6 Objective Function; 3.3.3.7 Curses of Dimensionality; 3.4 Future Research; References; 4 Designing and Assessing Participatory Public Services for Emerging Markets; 4.1 COCKPIT: A Participatory Service Design Methodology in a European Context; 4.2 Challenges of Service Provision in Emerging Markets