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Library performance and service competition : developing strategic responses /
A practice-driven and proven resource for library administrators of all types of libraries. The work describes how the library can identify the service environment factors impacting customers; strategic needs; identify library competitors; strategic abilities and service environment impacts; and use...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Oxford :
Chandos,
2008.
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| Colección: | Chandos information professional series.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- How long have we been counting things? An overview of library service performance assessment
- Aligning the performance assessment process
- A concise overview of current library service competition
- Know things first : identifying strategic information needs
- 'Knowns' are really verbs : using innovation to transform the 'knowns' into potential strategic responses
- Improving potential strategic responses through access, accountability and alignment
- Wash. Rinse. Repeat. Strategic responses are an ongoing process
- Appendix : template forms for developing strategic responses.