Business process change : a guide for business managers and BPM and six sigma professionals /

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Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving t...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Harmon, Paul, 1942-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Amsterdam ; Boston : Elsevier, 2007.
Edición:2nd ed.
Colección:Business Process Change.
Temas:
Electronic commerce.
Organizational change.
System design.
Organizational Innovation
Commerce �electronique.
Changement organisationnel.
Conception de syst�emes.
BUSINESS & ECONOMICS > Structural Adjustment.
Electronic commerce
Organizational change
System design
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Companies and Business Processes.
  • I: Enterprise Level Concerns.
  • Strategy, Business Processes, and Competitive Advantage.
  • The Business Architecture and Organizational Alignment.
  • Modeling Organizations.
  • Process Performance Metrics and Evaluation.
  • Organizing and Using an Enterprise BPM Group.
  • II: Process Level Concerns.
  • Modeling Processes.
  • Analyzing Activities.
  • Managing and Measuring Business Processes.
  • Process Improvement with Lean and Six Sigma.
  • A Business Process Redesign Methodology.
  • Process Redesign Patterns.
  • Knowledge Workers and Business Rules.
  • III: Implementation Level Concerns.
  • Software Tools for Business Process Modeling and Redesign.
  • Business Process Management Systems.
  • ERP-Driven Redesign.
  • Software Development.
  • IV. Putting it All Together.
  • The Ergonomic Systems Case.

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