ITIL® 4 Foundation Revision guide /

This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service managemen...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: IT Service Management Forum
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Norwich, [England] : TSO (The Stationery Office), [2022]
Edición:[First edition].
Temas:
IT infrastructure library > Examinations > Study guides.
Information technology > Management > Examinations > Study guides.
Information technology projects > Management > Examinations > Study guides.
Electronic data processing personnel > Certification.
Support services (Management) > Examinations > Study guides.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)
Descripción
Sumario:This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination. A practical portable pocket-size reference for easy review and testing. Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices. Sample questions and hints and tips to pass your exam are also included to help with examination preparation. Written and endorsed by itSMF, this helpful study guide is essential reading for those who want to pass the ITIL 4 Foundation examination.
Notas:Includes index.
Descripción Física:1 online resource (110 pages) : illustrations
ISBN:9780113318346
0113318340

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