When doing less adds up to more : companies that reduce and simpllify front-line employee workload find that they can better position employees to deliver a better customer experience /

Executives typically add customer offerings such as new features or products or initiate new pilots, processes, and tools to spur business growth -- without considering how such changes will affect customer-facing workers' workloads and ability to serve customers. Based on research and experien...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Ton, Zeynep (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: [Place of publication not identified] : MIT Sloan Management Review, 2023.
Edición:[First edition].
Temas:
Personnel management.
Success in business.
Employee loyalty.
Acceso en línea:Texto completo (Requiere registro previo con correo institucional)

MARC

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